Orders
When are orders normally triggered?
Orders are triggered according to various factors, including consumption rates, shipping times, and fulfillment schedules. While the system doesn't re...
How to schedule an order manually
Subscribers can schedule an order manually for the next available fulfillment or future date. Scheduling an order manually: Log into the subscription ...
What is a one-off order and how can it be triggered?
One-off orders are placed outside a subscription, often intended as gifts or backup supplies. The scale doesn't consider one-off orders when making re...
What is a queue
A queue is a lineup of products to be ordered in place of the main subscription product for upcoming orders. This feature is available for most subsc...
Orders aren't arriving on time
The smart scale relies on collecting consumption data over time, so the order timing may not be perfect at first. Predictions for new subscribers are ...
How to pause automatic ordering
Automatic reorders can be paused for up to 1 year at any time. This is useful for subscribers who are traveling, taking a break from consumption, or h...
How to skip an order
When an order is scheduled to be fulfilled soon, a notification will be sent to the subscriber. The notification includes a passwordless link to eithe...
How to change the ordering strategy
The system aims to ensure orders arrive precisely when needed, which is why the smart scale learns from consumption patterns and adjusts the timing of...
How to switch to a specific product
The primary product for most subscriptions can be updated at any time. Here's how to do it: Here's how to update the subscription product: Log into th...
How to rate the timing of an order
By rating the timing of reorders, the system informs the algorithm to either slow down, maintain, or speed up its current ordering predictions. Rating...
Return & Refund Policy
Return & Refund Eligibility: Return and refund policies vary for every brand or company. For more details, contact a customer representative of that b...