What is a one-off order and how can it be triggered?
Edited
One-off orders are placed outside a subscription, often intended as gifts or backup supplies. The scale doesn't consider one-off orders when making reordering decisions.
To place a one-off order, subscribers need to log into their subscription portal, go to the products page, and select the desired product.
On the product page, look for the "One-time Purchase" option (or equivalent), which may be directly shown or found under the "Manage Subscription by Usage" dropdown.