Account
How to sign up for another smart scale/subscription by usage
Having an additional smart scale or subscription by usage is perfect for maintaining an uninterrupted coffee supply or trying a new product. Log into ...
How to get orders on a fixed schedule
If a fixed schedule is preferred over usage-based reorders by the scale, the subscriber can switch to a fixed frequency subscription anytime. This c...
How to update the fixed frequency?
For fixed frequency subscribers, if the current frequency of reorders isn't working out, it can be updated at any time. Updating the Fixed Frequency: ...
Updating the registered email address
The registered email address is used for login and notification purposes. To change it, subscribers can reach out to the customer support representati...
Moving or changing shipping address
Subscription by usage orders can typically be shipped to any location within the US with a zip code. Pause automatic ordering to prevent new order...
How to cancel the subscription
After logging into the subscription portal, head to the " Settings " tab. Scroll down and then select the " Cancel Subscription " option. This will...