OG Scale
Scale Setup Guide (Model OG)
The following are required before the scale setup: a. The registered email address for the Subscription by Usage b. Wi-Fi name and password c. Micro-...
Scale data isn't reflecting the correct weight
It can take a few hours for the scale data to refresh. If a new product was placed on top or used up, it will be a while before the data reflects the ...
How to re-zero the scale
Sometimes, scales need to be re-zeroed for various reasons. Here's how to re-zero the smart scale: Remove the product from the scale. Press the butto...
How to use a container with the scale
To use a container with the scale, a new "zero" level has to be set so the scale knows what the container weighs. Place the empty container on top o...
Can the scale be used with a hopper?
If you have a coffee subscription, you can definitely use the smart scale with a hopper. We recommend pouring about 1/3 or 2-3 days' worth of product...
Does the scale have to be synced with every new order?
Nope! It's a set-it-and-forget-it system, so the scale knows when there's a new order and when it has been opened. Just store each new order on the sc...
How to get the scale to order sooner when there are guests or the product is being consumed much faster
To induce an early reorder, we recommend removing the remaining product from the scale a few days before it is actually used up. The system interpre...
How to charge the scale
Every scale shipment comes in a box that contains a charging cable (located underneath the inner flap). Any micro-USB charger will work as well. The...
The scale is disconnected
A scale can disconnect when there are changes to the WiFi network it was last connected to, when the scale runs out of battery, and when there is a ne...
The scale is damaged
Accidents can happen at any time, and sometimes they can lead to physical damage to the scale. In such cases, subscribers can receive a replacement sc...
Can multiple products be stored on the scale at a time?
The scale is configured to anticipate only one bag/order/product at a time. If there are multiple bags/products at hand, we recommend storing the one ...
The product/container doesn't fit on the scale
If the product bag or container is too large for the scale and cannot be stored securely on top, subscribers can opt for a larger Model U or Beta scal...
Is there a cost for the smart scale?
Scales are provided for free to subscribers who opt for a Subscription by Usage. There are no charges for the device or shipping. Subscribers only nee...
What is the maximum weight the scale can hold?
The Model OG scale is designed to hold products weighing up to 4.5lb.